Cookie Policy

Cookies Policy

  1. About cookies

1.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is sent back to the server each time the browser requests a page from the server.

1.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

2.1    We use cookies for the following purposes:

(a)    authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b)    status - we use cookies to help us to determine if you are logged into our website;

(c)    personalisation - we use cookies to store information about your preferences and to personalise our website for you;

(d)    security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)    analysis - we may use cookies to help us to analyse the use and performance of our website and services; and

(f)    cookie consent - we may use cookies to store your preferences in relation to the use of cookies more generally.

2.2    We may use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. When using Google Analytics, the information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

  1. Managing cookies

3.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version: the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

3.3    For information about controlling cookies on the browser of a mobile device please refer to your device manual.

3.3    Blocking all cookies will have a negative impact upon the usability of many websites.

3.4    If you block cookies, you may not be able to use all the features on our website, for example, some functionality such as navigation may not work as intended.

  1. Cookies in emails

4.1    We may also use cookies and similar technologies in some emails. These can tell us whether you open an email and how you interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email. The technology types we may use are:

(a)    Web beacons: tiny, invisible images placed in emails to tell us whether you open them (and if so how often), how you interact with them (for example the time you spend reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

(b)    Link tracking: our emails may contain several hyperlinks, each with a unique tag. When you click on a tagged link the mailing company will log the click so that we can understand who has clicked through from an email to our website. We may use this information to tailor future messages to you.

(c)    Cookies: our process for delivering emails may cause cookies to be set when you download images or when you click on a link.

5.1    How to control email cookies

5.2    If you don't want to accept cookies from our emails, just close the email before clicking on any links or downloading any images. You can also alter your browser settings to restrict or reject cookies. These settings will apply to all cookies on websites and emails.

5.3    Depending on your email or browser settings, cookies in an email may be automatically accepted, eg if you've added an email address to your address book or safe senders list. Check your email browser or device instructions for more information.

  1. Cookies used by our service providers

6.1    Our service providers may use cookies and those cookies may be stored on your computer when you visit our website.

6.2    We sometimes embed photos and video content from websites such as flickr and YouTube and pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through.

6.3    We do not control the dissemination of these cookies and your acceptance of our cookie policy includes these 3rd party cookies. You should check the relevant third party website for more information about these. We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

6.4    You can usually disable third party cookies by going to that third party’s website and opting out. Note that if you opt out of third party advertising cookies, you will still see advertising when using the website, however that advertising will not be tailored to you.